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Shipping & Returns

All products are designed and handmade by Tracey Tanner.

Customer Service
For questions about products or other business inquiries, please contact customer service via email, phone, or fax.

email: info@traceytanner.com
phone: 718.854.1601
fax: 845.753.9261

Custom and Wholesale Orders
Custom combinations and treatments are available. To inquire about custom options and rates, or if you are a retailer and wish to discuss wholesale orders, please contact customer service.

Delivery and Lead Time
As all products are handmade when ordered, please allow 2-4 weeks for delivery on individual orders. Lead times may vary. Lead time for Wholesale orders varies between 3-10 weeks, please contact to get an estimate.  If rush delivery is desired, please specify in the customer comments box in the shopping cart. Availability of expedited shipping is not guaranteed and is dependent on volume of current orders.

Cancellations
To cancel an order, please contact customer service immediately. Orders cancelled after 24 hours are subject to a 25% restocking charge. Cancellations after 48 hours are subject to a 50% restocking charge. No cancellations are accepted once an order has been shipped.

Repairs
Please contact customer service for pricing on all repairs. You will be given a reference number at time of call.

Returns and Exchanges
All bags and custom orders are FINAL SALE. Some Tracey Tanner products are ineligible for return, but may be available for exchange. If you are not completely satisfied with your order, you may be able to exchange it within 14 days of delivery. Damaged items may only be exchanged for exact replacements. If there is a defect that item may be exchanged only for a replacement of the exact same item.

To see if your purchase is eligible for exchange, please contact customer service.  If the item is eligible please do not send back until you get an authorization number and shipping information. When exchanging an item, shipments must be insured and all shipping charges must be prepaid (shipping charges on all exchange merchandise are non-refundable and exchanges will incur additional charges). All exchanges must reference their authorization number and be clearly labeled as exchange. Merchandise must be mailed through a delivery service that provides a tracking number and requires signature for verification of receipt. (For example: FedEx, UPS, or USPS registered mail).

Gift Certificates
Gift certificates can be ordered on the website and will be sent via email to the recipient. All gift certificates are numbered, non-transferable, and are the property of the holder of the certificate. Lost or stolen gift certificates are not refundable. Gift certificates cam be redeemed online for merchandise only.




Tracey Tanner reserves the right to make minor design changes, alter dimensions, and modify materials as necessary without notice. As every item is handmade, some items may vary slightly from listed information. Slight variations in size and/or color do not indicate defects and are not considered flaws, and are the trademark of handmade products.

Please review the Terms and Conditions.